British American Tobacco () is a market leading, global organisation with a long, established history and a bright and dynamic future. Thanks to our people we have continued to deliver growth and exceed expectations in an increasingly complex and challenging marketplace. Our aim is to become the leading tobacco company in each of our markets by providing excellent products with confidence and responsibility expected of global consumer brands. If you have the talent and motivation to help us succeed youâll find we are equally committed to helping you reach your full potential too. We are recruiting to fill the position below: Job Title: Electronic Technician Job number: 20447BR Location:Â Ibadan, Oyo Appointment type: Permanent Slot: 6 Job Purpose and Key Deliverables British American Tobacco has an exciting opportunity for 6 Electronic Technician(s) to join our team in Ibadan. The job purpose is to provide technical support to the Secondary/Filter Manufacturing to achieve production targets by ensuring continuous and cost effective operation of machinery through: Minimization ofÂ unplanned machine relatedÂ down time Optimization of spare parts and consumables usage Implementation and executionÂ ofÂ preventative and curative maintenance plans Continuous observance ofÂ safe work policies andÂ procedures. Essential Requirements Minimum 3 years of experience in FMCG industry (preferable) Possess analytical problem solving capability Apply trouble shooting and problem solving techniques Minimize downtime through effective working practices PLC knowledge (Siemens S7 300/400, TwinCAT, Motion Control
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases