We work for leading organizations across different sectors to serve them for their various requirements. Our scope, network and knowledge let us to assist our client that no one else can. We have deep functional and industry expertise as well as width of geographical reach across countries. We are group of professionals passionate about taking on immense challenges to assist our client and provide them best service at minimum time frame.
We understand our client requirement and help them to meet their requirement in minimum time frame in terms of providing skilled human resources, Head hunting, work for their digital marketing, organizing corporate training in client premises, organizing corporate event and helping our client for their website requirement & Issues.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases