Visiting customer, giving demos regarding the product and convert them into a paid customer. Meeting would be provided by the company. No Cold Calling required; meetings fixed by the Company Require late working hours as meetings can end late
With millions of students across 9 countries, we are India’s largest online learning portal for school children. We cater to the learning needs o school students of classes I - XII across leading educational boards. We realise that the learning needs of every student is unique based on h learning style, interests and her past academic history, and understanding this is the key to making every student successful. At Merit-nation, we believe that with technology we can transcend traditional boundaries and truly enable customised self-paced learning. Our experienced team of educationists and technologists is passionate about changing the status quo and challenging one another continuously provide a seamless product that empowers tomorrow's leaders. We have introduced numerous innovations in the areas of content, delivery formats, reports, assessments, gratification techniques and many more. Having made a huge difference to the lives of lakh's of students, it will be our constant endeavour to be a worthy partner in their quest for excellence. Our promise remains the same - School Made Easy !
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases