Position: Education Counsellor Company: Maven Silicon Softech Private Limited Role: Full Time Permanent Location: Bannerghatta, Bengaluru
Key Responsibilities: • Providing education counselling services to students • Examining and evaluating the academic progress of students • Motivate students to have a positive approach towards studies • Monitor data integrity management systems for registration, demographic and communication history of students • Develop positive relationship with students and staff • Helping students to overcome their anxiety and in bringing the focus. • Responsible for giving satisfaction to Student about the various Facilities and Courses. • Assist the students in defining a good career path towards an established future – Guide students on various career opportunities that could benefit them. • Handling Top SME Corporate customers with potential and making appointments to meet new and existing clients.
Requirements: • Excellent communication skill in English • Excellent convincing skills • Qualification – Any Graduate; MBA or BE will be an added advantage • Sales experience will be an added advantage *Only Female Candidates*
Experience: 1 - 2 years in counselling/ Insurance sales/ Business Development in training companies or educational institutes Expected CTC: 10-30% hike based on your current CTC Work Timings: General day shifts Working Days: Mon-Sat
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases