Content Development, Editorial , Publishing cycle management. ELT and Humanities content development and Editorial exposures. Should have hands on knowledge with respect to blooms taxonomy. Should have prior experience working on ELT courses as per NCERT and ICSE Curriculum.
CCCS is a full fledged content company offering Content Services to Leading Publishers in the K-12 domain. We offer end- end publishing services from Concept Development to final Digital delivery of the books.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases