- Review requirements specifications and technical design documents to provide timely and meaningful feedback - Create detailed, comprehensive and well-structuredtestplans andtestcases - Estimate, prioritize, plan, and coordinatetestingactivities - Identify, record, document thoroughly and track bugs - Perform thorough regressiontestingwhen bugs are resolved - Must be skilled in AutomatedTesting, PerformanceTestingand SecurityTesting
- 7 to 8 years of experience in testing eCommerce applications based on Oracle ATG Commerce, hybris Commerce and Websphere Commerce
- Should have knowledge onhybrisconcepts like items, products, content catalog, cron jobs, flexible query and impexes. - Should be able to work with various cockpits as part of QA activities.
- Should have handled at least two to three complex projects with various integrations, ERPs and complex business logic
- Proven working experience in software quality assurance. - Strong knowledge of software QA methodologies, tools, and processes. - Good knowledge of SQL and APITesting. - Experience in writing clear, concise and comprehensivetestplans andtestcases. - Experience working in an Agile/Scrum development process. - Familiarity with bug tracking tools and JIRA - Experience with performance and automatedtestingis added advantage.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases