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e-Mail & Chat Associate

Keywords / Skills : Good English written communication skills

0 - 2 years
Posted: 2019-09-28

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Non-voice)
Education
Other
Stream:
Communication
Economics
Education
General
History
Home science
Political Science
Sociology
Textile
Salary
1.80 - 2.40 lacs
Posted On
28th Sep 2019
Job Ref code
SST - SEP 26
Job Description
We are hiring Graduates / Post Graduates (Fresher) with Strong command over English (Written) and with Typing speed – 30 wpm for the position of e-Relationship Associate for a global e-commerce co.

Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with company standards.

- Provide/take relevant information and update. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- Ability to understand and handle customers



About Company

RediSolve is a 20 year old company with offices in Chennai. RediSolve mainly focuses on the contact business operations. RediSolve is tied up with one of the top notch personalized gift manufacturing company. It supports non - voice customer care to the e-business company.

Office Location:

Redisolve Software Pvt Ltd.,
4th Floor, Chamiers Towers,
23 & 24 Chamiers Road, Chennai – 600 018
Landmark - Above Axis Bank on Chamiers Road, Adjacent to Moopanar Flyover
Contact Person: Raghavendran M / Purni R/ Vignesh N Raj
Time - 11:00 AM to 05:00 PM
Phone No. Ph: 044 - 4202 0780 (Ext: 204)
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