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E-Commerce Executive with Lumina Datamatics_Mumbai

Keywords / Skills : Fresher , , Fresher

0 - 3 years
Posted: 2019-09-06

Finance & Accounts
Posted On
6th Sep 2019
Job Description
Warm Greetings from SP Staffing Services!!!

We have a excellent opportunity for Ecommerce Executive with Lumina Datamatics

Kindly have a look at below given Job Description

Job Title: E-Commerce Executive

Qualification: 12th/Diploma/Any Degree

Job Location: Mumbai - Andheri East

Job Description

Agent will be required to support replenishment and manage item requests received from customers via texts. Replenishment will be based on existing products from customer’s order history or everyday essentials.

Product Tagging and Confirmation:
• Agent should be identify and tag requests from customers as “Received” for replenishment in internal systems
• Provide order received confirmation to customer

Order Review:
• Review customer purchase history
• Clarify queries example: if customer has previously purchased two or more different brands/quantities for the item.
• Confirm and select right items

Order Processing:
• Compare prices and offer competitive pricing to customer
• Process order, Confirm delivery dates and send confirmation/status updates to customers

Other Skills
• Continuously strive to provide a world-class experience to customers
• Productivity enhancement and quality improvement quarter on quarter of self
• Achieve successful first-time resolution on all customer contacts
• Ability to work with multiple technology applications and features to address customer requirements
• Demonstrates the ability to work independently while using client’s knowledge base resources, policies and procedures
• Flexible to work in US Shifts OR India shifts depending on project requirements

If interested kindly share your updated Resume to following Id: [HIDDEN TEXT]

Thanks and Regards,

Talent Acquisition
SP Staffing Service Pvt ltd
Contact No: 044-48648778

Key Skill(s)

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