Magna Infotech is a division of USD 400 + million Quess Group (quesscorp.com) which in turn is a subsidiary of USD 37+ billion - Canadian Multinational, Fairfax Financial Holding Group. Magna Infotech is the largest staff Augmentation and Solutions Company in India, USA and APAC regions. We are a team of 10,000 + associates and 350 + recruiters servicing 250 + clients across all domains (BFSI, Services & Consulting, Automotive, Engineering and Telecom, Products, FMCG, Retail & Healthcare)
Today we are recognized as the most compliant partner by our customers (300 + client audits on a yearly basis)
Tidal Enterprise , Works in conjunction with business users, Network, Unix, and database groups, including external vendors(CISCO) to analyze system capabilities suggesting changes to accommodate new processes in order to meet required deadlines
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases