Preparation & review of Dossiers & related Documents for Product Registrations as per the CTD, ACTD, eCTD & National Guidelines.Responsible for complete process from Receiving of the Product until the Registration in the Specific Country. Should have experience of handling Drug Regulatory Affairs including submission of Dossiers in a Pharma Company. Handing FDA Queries, Reviewing & Updating Documents received from the Plant, Arranging the Registrations Samples/Admin Docs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases