Infotech Explorer India (P) Limited provides computer, Internet and Networking expertise to various entities of businesses. We work with you and your staff to develop the complete solutions for your networking needs. We strive to stay abreast and ahead of our customers' needs. Accordingly, we tailor our on-site support and logistics systems around your requirements. Our staff is well trained, experienced, professional and available 24 hours a day.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases