To operate and control different manufacturing processes during shift as per standard guidelines and Schedule. Should have hands on experience of operating chemical process plant through DCS/PLC and exposure to Various Chemical processes and equipment's. Monitor, adjust and control all process parameter such as flow rates, pressures, temperatures, levels, etc. Through Displays, graphics, trend logs and filed operations. Log all such activities within the shift. Ensure the safe shutdown, isolation and blow down of relevant section / plant during emergency situations as well as during periodic maintenance activities. Allocate RM preparation, product filling and maintenance jobs / activities to subordinates basis the production schedule and priorities, Knowledge of firefighting, first aid measures, emergency preparedness and functional skills (required for specific manufacturing plant is essential) Maintain 5S and SHE Standards.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases