Ethiraj Associates was founded with a vision to provide honest and professional recruitment services as a top-tier staffing agency. We offer highly suitable placements by ensuring success for employees as well as the company. Ours is a professionally managed consultancy company with expertise in referring / short listing right candidates, fulfilling the required criteria for a given job. Through a deep appreciation of our client’s unique environment and needs, we work as partners with our clients to bring them the right people for their career opportunities. Our Clients include Top MNC’s and Fortune 500 companies. We are into Permanent placements as well as Contract Staffing.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases