It Ltd. is a leading IT solutions & Services has been certified on ISO Certified & then CMM Level 3. Sphere Info Solutions is a member of Oracle's worldwide Partner Network and a member of the Oracle Partner program for the Oracle E-Business Suite Track. The company is providing services to Financial Services, Travel and Tourism, Education, Entertainment, payment solution and pharma. Company is making software for Application development, Project Management and System Integration
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases