Should be very good developing web application having 5+ years of experience Should be very good in MVC 5 Should be good in creating Low Level Design Should have worked on Angular 2 (good to have Angular 4) having at least 1 years of experience. Should be very good in MS SQL having 2 years of experience. Should have worked on Stored Procedures, Triggers, Views Should have worked on SSRS reporting tool (good to have knowledge on Telerik controls as well) Should have worked and created WEB API Good to know Dapper (ORM framework)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases