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Domestic / International Voice Process /Technical Support in International BPO's Freshers/Experience

Keywords / Skills : BPO, Call Center, Voice Process, KPO, International Call Center, Busines Process Modeling, Technical Support, Technical Support Executive, Customer Support, International Voice, Domestic Voice Support, US, UK Shift, USA Shift

0 - 10 years
Posted: 2019-01-29

Nationality
India
Industry
ITES/BPO
KPO/Analytics
Telecom
Function
Customer Service/Call Centre/BPO
Telecom/ISP
Role
Customer Service Executive (Voice)
Technical Support Executive ( voice)
Fresher
AR Caller/AR Analyst
Salary
1.20 - 3.40 lacs
Posted On
29th Jan 2019
Job Description
      Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Domestic Voice Process
Roles and Responsibilities
• Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
• Determines requirements by working with customers.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience
• Under Graduates/Graduates.
• Fresher 0-12 Months
• 10th ,Diploma without arrear & 12th also eligible.

Desired Skills and Abilities
• Candidate with EXCELLENT ENGLISH,TAMIL COMMUNICATION
Excellent verbal & oral communication..
• Should be flexible with shifts, location.
• Basic Telephone Etiquette's.
• MS Office
• Typing Skills minimum 15 WPM with 80% accuracy & Basic System Navigation Skills.
• Ability to write, read and speak English to suit business needs.
• Decision Making, numerical ability & logical reasoning.
• Customer Focus and Being Attentive.
• Trouble shooting.
• Ability to sell.

Gender - Any
Salary : 10K - 20K
Cab Facility : Yes 
Please find the below Job descriptions for international voice process.

1. US Voice Process:

 Shift Time: Any 9 hours starts from 5:30 pm

Education: 12th pass/ Diploma / Degree

Candidates should have excellent communication skill with neutral accent.

 Ability to handle customer's queries individually.

Target Oriented.

Immediate Joiners are preferred           .

2. UK Voice Process:


Shift Time: Any 9 hours starts from 12:00 pm

Education: Degree is mandatory

Candidates should have excellent communication skill with neutral accent.

Ability to handle customer's queries individually.

Target Oriented.

Immediate Joiners are preferred.
 
Cab pickup and drop

Interested candidates SMS OR CALL 7448446008 or "8508500101"
Contact
[Sr. Hr. Executive]


With regards
Arouse Technologies



About Company

Client of Arouse Technologies provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, backoffice services and digital marketing solutions.
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