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Documentation Manager

Keywords / Skills : OpenDocument

18 - 21 years
Posted: 2019-07-21

Industry
ITES/BPO
Function
Export/Import
Role
Documentation/ Shipment Management
Posted On
21st Jul 2019
Job Ref code
124899
Job Description
Job Description :

▶Define over-arching Platform Documentation strategy, covering the various levels:
- Member / Customer-facing
- Business Process and Platform Services
- Features / function changes viz. major product releases
- Application and Interfaces (Data, Inbound/Outbound submissions)
- Code and Test Script
▶Align the Platform Documentation strategy with Product/SW Engg. Life Cycle to ensure Documentation changes in-sync with platform changes
▶Create a Technical Writing team at Thryve (and scale as needed)
▶Be responsible for:
- Collating existing documentation
- Facilitating creation of content in multiple formats incl. videos,
animations, story boards, scripts, e-learning modules, job aids
- Compliance with corporate documentation standards
- Creating a Documentation lifecycle management approach (incl. change
control & market-facing documentation refresh timelines)
- Create training aids viz. Technical documentation to help the Platform teams document better (Code, Test Script, Application etc.)
▶Own and manage the documentation tool eco-system
Person spec
▶Combination of Technical + functional documentation expertise
▶Strong experience in product & technical documentation, tools, techniques and framework
▶Level – Senior Manager & above (15+ years’ experience), should be hand-on
Key Skill(s)

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