Driving sales at Global In-house captives in India. Driving profitable revenue generation at existing Global In-house captive clients. Identifying & targeting new Captives which have high potential for growth. Effectively Partnering with internal organizations (Delivery, Global Client Teams)Leading commercial proposals for Target clients.
Professional Development Skills:
Should have an excellent, established track record for selling products Experience working with C level executive clients/ Customer facing capabilities
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases