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Director Operations

Keywords / Skills : operations, mortgage, bankruptcy, "US morgage" "six sigma", , kaizen, lean, "black belt"

17 - 27 years
Posted: 2019-01-26

Customer Service/Call Centre/BPO
VP - Operations/ COO
Any graduate
Posted On
26th Jan 2019
Job Description
• Positively helps impacting an organization’s bottom line.

• Provides global direction for a corporation or organization by developing short-term and long-term financial and operational goals

• Works with other executive colleagues and departmental managers to implement plans and policies throughout the organization

• Works with a team of assistants to monitor and track progress toward goals and measure analytics

• Analyses the company financial statements and other indicators of performance in order to assess standing and financial position

• Determines ways to reduce costs, increase revenues, and improve overall company performance

• Mentors others in developing Leadership behaviors. Hires, manages, and develops high performing teams. Identifies individual strengths of team members and actively fosters career advancement.

• Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision making. Understands how to position the organization for success.

• Effectively applies best practices to all strategic decisions. Solves complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality. Maximizes resources for the greater good of the organization.

• Maintains a complete and thorough understanding of technical systems used in day-to-day operations. Implements change or develop new processes as necessary to provide the ability to better service multiple work types. Continually measures and evaluates all work processes using Kaizen, Lean, DMAIC, and other improvement methods. Develops and achieves performance goals and objectives in order to deliver an exceptional customer experience.

• This position requires a candidate who has the ability to dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our explosive growth while motivating others to meet the challenges of a performance based culture in an extremely deadline-driven environment.

• Demonstrates ability to influence, manage, and present ideas via clear written and oral communication. Demonstrates emotional maturity and grace under pressure in all communications. Builds positive productive relationships with many stakeholders and partners around the world.

• Overcomes time zone and geographic distance to drive cross-functional initiatives and ensure compliance with business policies. Deals with the complexity of multiple lines of business and regions.

• Acts as the thought leader and strategist for the organization. Develops and drives strategies and programs, which improve the competitive position of the Company.

About Company

Prominent Consultant is one of the leading Placement Consultant of India. We are engaged in providing Man Power (All Grade & Level) at National Level. We are preferred hiring partner of top notch / MNC companies in India.
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