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Director - Intelligent Interfaces ( AI )

Keywords / Skills : Director Intelligent Automation

8 - 15 years
Posted: 2019-09-28

Industry
IT/Computers - Software
Function
IT
Role
Director on Board
Posted On
28th Sep 2019
Job Description
PRIMARY RESPONSIBILITIES:
Define and execute the marketing vision and growth strategy for offerings in intelligence automation.Identify market opportunities, value propositions and go to market plans in areas of bots, AI training, virtualized assistants and agent enablement. Develop product strategy and the way they bring products to market, combining research, positioning, and messaging to maximize adoption. Ensure all content is developed and executed to support revenue objectives and cohesive to the brands and products
Product Strategy: 
Develop product vision and roadmap with key stakeholders to include business case, market sizing, pricing, forecasting and develop product requirements
Product Roadmap:
Build marketing plans to effectively position services in market including distribution plans, marketing collateral, training and launch plans
Product Life Cycle
Drive continuous improvements to their products to include new features, positioning and profitability strategies based on operational performance. Partner with the Market Intelligence, data science, operations and sales teams to evaluate customer journeys and make recommendations for new products and solutions to acquire new clients and better meet the demands of their current clients. Develop the requirements to support the deployment of a bot platform, training resources, analytics/reporting and support of intelligent interfaces across social, messaging, web, app and other channels. Evaluate how data from customer interactions can be leveraged to create value to their clients. Including voice analytics, sentiment analysis and propensity modeling. Lead peers and cross functional evangelism for product strategy. Create requirements and GTM plans that incorporate the needs of stakeholders in sales, business transformation and operations teams.

QUALIFICATIONS
 10+ years experience out of which 5Yrs + of extensive experience in commercialization of bots and/or data monetization. Deep experience in assessing new markets, building business plans, designing product requirements and successfully launching new products in a technology or big data fields. Bachelor’s degree in Business, Computer Science or a related field plus relevant experience required; an advance degree preferred. 


About Company

Our client is a 20 year company with focus on creating insanely great experiences for customers—online, on the phone and through social media. They approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class customer experience services and technology—including customer relationship management and back office support. They passionately serve clients as diverse as they are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Their team is vast and wide, comprised of more than 100,000 employees in 120 locations across 14 countries around the globe.
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