1. Extensive experience in engaging variety of business/functional users in gathering, analysing and documenting business requirements and processes. 2. Ability to analyse the requirements and processes in identifying opportunities for improvement and automation. 3. Understanding of Financial ERP implementation lifecycle and exposure to one or more projects involving ERP implementation with any of the leading products SAP, Oracle EBS, PeopleSoft, Oracle Fusion Applications, NetSuite, Navision et al. 4. Ability to translate and clarify business needs to align with business risk, commercial value and strategic direction 5. Ability manage individual and work-stream schedules and leading teams(large and small) in delivery roles 6. Ability to build and maintain key relationships with the business users and leaders in the client organization
Saaki Argus And Averil Consulting Our Client is an American multinational corporation that provides digital, technology, consulting, and operations services.It is listed in the NASDAQ-100 and the S&P 500 indices.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases