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Direct Company Walk-In Interview for Relationship Executive

Keywords / Skills : Telesales, Telemarketing, Tele Marketing Executive, Telephonic sales, Voice Calling, Telecaller Female, BPO Call Centre

0 - 5 years
Posted: 2019-04-02

Nationality
India
Industry
Banking/Accounting/Financial Services
ITES/BPO
Function
Customer Service/Call Centre/BPO
Sales/Business Development
Role
Customer Service Executive (Voice)
Telesales Executive
Telemarketing Executive
Education
Any graduate
Salary
0.00 - 3.00 lacs
Posted On
2nd Apr 2019
Job Description
Intelenet is a large global Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.

Backed by The Blackstone Group, a leading Global Private Equity player, with a current portfolio of clients that includes For tune 500 companies, we are a 55,000 people organization spread across 67 global delivery centers across USA, UK, India, Poland, and Philippines; supporting 100+ clients in over 50 languages

JD for Relationship Executive (Digital Relationship Manager)

AXIS Remote Banking Prime - ARB Prime is a unit which handles valuable customers of AXIS Bank. This Unit is responsible for the entire life cycle management of these customers starting from bringing them into the fold of Relationship Management; provide regular servicing/resolution of queries and issues and also cross sell of other products as per customer requirement. In the unit each DRM (Digital Relationship Manager) manages a set of customers assigned him

DRM needs to be proficient in the product suite being offered, possess working knowledge of Retail Asset products, Liability products, Investment options and portfolio Management. The DRM uses business acumen, operational knowledge and regular client interaction to identify value added products and client solutions for cross-sell opportunities. For the customers assigned, the Digital Service officer will have to do continuous and effective prioritization of client needs and inquiries, based on relationship and business needs, to ensure timely and satisfactory service delivery.

Key Responsibilities: The following to be carried through remote digital media viz. phone call, email, chat and video interactions:

Client Outreach - Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs

Relationship Management - To develop and strengthen customer relationships through effective relationship management in accordance with the business goals

Revenue Targets – Achieve the monthly assigned revenue targets through effective cross-sales generating Fee income across Investment, Assets, Cards and Liability products.

Technical Skills - Effectively utilizes all applications, tools, and databases used to process transparent end to-end client support. Proficient with systems related to Banking transactions and services

Controls- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.

Customer Service and Sales – Up selling, cross-selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customer’s Banking Requirements.

Education Qualification:Graduation

Language Skills:English+Hindi or Punjabi or Gujarati or Bengali

Day Shift Job.

Freshers also can attend the Interview

Interview location:Intelenet Global Company,Whitefield

Conatct Our HR Dept for More details

7406310000

About Company

Serco Global Services
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