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Digital Systems Support Specialist

Keywords / Skills : Basic IT / Technical / Internet Skills , Basic Maths Skills , Good English language skills required. , Good and pleasant telephone etiquettes required. , Good computer skills in all MS Office packages.

2 - 3 years
Posted: 2019-10-14

Industry
IT/Computers - Software
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Posted On
14th Oct 2019
Job Ref code
6697
Job Description
Job Descriptions:

The job holder is responsible for answering customer calls, suggestion new ideas, and providing customer suggestions to Team Leaders /line manager with prudence in order to maintain and enhance the customer image. Isolating the technical issues to coordinate with appropriate team to get the issue resolved.
Handle customer inquiries both telephonically and by email.

Ability to understand technical issues, categorise them and report to appropriate team to get any issues resolved.

Enhance revenue by providing sales assistance through use of basic, cross-selling, and up-selling sales techniques.

Flexibility in work shifts.



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