A renowned chocolatier with Indian operations and global networks to serve specialist retailers, blue chip corporate and connoisseurs of lifestyle. Celeste's ever-expanding brand portfolio is widely recognized for rich aroma, great taste and unmatched elegance of presentation. The company has made a niche in the world market and strategically expands its global reach out. We have presented our product portfolio at some of the best international fairs/exhibitions – promoting business on a large scale and serving a cream clientele with dedication and commitment. Taking on board the right people is a part of Celeste’s success recipe and we are keen to work with those who can uphold organisational values, help realize business goals and be guided by our customer-oriented work culture.
For more information please visit www.celestechocolates.com
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases