Headquartered in Mumbai, Edify Career, is an initiative taken by a team of recruiters who are working in recruitment field since April 2007.This immense experience in the field has helped us to understand the whole recruitment process in detail. In a recruitment process, two individual are very important- one is a recruiter and another is a job seeker. But except this one more thing which matters the most is knowledge of job seeker. So with Edify Career, we have created a platform which has brought all these three come together.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases