Company Profile - Benglobe Solutions is an IT start up who have been in the market for less than an year and yet has clients across the globe. Doing great in the market and expanding in all the domains
digital marketing, google adwords, SEO, SEM ,search engine marketing ,search engine optimization, pay per click, seo optimization ,Campaign Management, PPC, Adglobal360, NetElixir, Crescent Technology, DigiDARTS, arm worldwide, Regalix
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases