ExcelR is a leading training provider with a global presence in USA, UK, South Africa, Malaysia and India specialized in trending technologies like Digital Marketing, Data Science, Internet of things (IOT), Deep Learning, Tableau, Lean Six Sigma, Project Management etc. ExcelR has 15 branches in India and close to 5000 participants will be trained through ExcelR every year.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases