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Keywords / Skills : Dialer Management, MS SQL, VB Script

2 - 4 years
Posted: 2019-07-24

Job Description
Operates and maintains dialer system and associated application and operating system. Responsible also for upgrading, or recommending an upgrade to the dialer system.

Handles and resolves issues with regards to dialer operation, campaigns, calling lists, and user access.

Sets-up user profiles in a dialer system in accordance to access rights and permissions.

Provides various reports with regards to campaign and calling lists performance.

Coordinates with clients, Operations, business analysts, and database group with regards to campaign management.

Designs, tests, and rolls-out campaigns.



About Company

TELUS International is a global Business Process Outsourcing company with more than 35,000 employees around the world, including in Canada, the United States, Romania, Bulgaria, Guatemala, El Salvador, India, China, Ireland and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Please use this form to apply -> https://forms.gle/VR9pbtsV4wY43ffk8
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