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Customer Service/Call Centre/BPO
Posted On
11th Oct 2019
Job Ref code
Job Description
Head - KYC Operations Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the group?s best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients? KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation point for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Candidate Specifications: Candidates should have experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Need candidates with strong KYC / AML delivery experience. Should be managing 50+ team member with Change and Transformation mindset. Relevant Legal and Compliance Qualifications desirable Knowledge of the regulatory environment is highly desirable Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end to end KYC and client on-boarding processes Experience of on boarding across different client types Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations

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