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Desktop Support Manager

Keywords / Skills : Lotus, Routers, Windows, hardware, Lotus Notes, Windows 7, Operating System

1 - 3 years
Posted: 2018-06-18

Technical Support Engineer
Posted On
18th Jun 2018
Job Ref code
Job Description
1Support more than 500 end-users with computer, network systems and peripheral devices.2Provide IT Support to Executive users of RCOM, Reliance Power, Global Cloud Exchange(GCX)3Handling Incident management console.4Providing first level administration of desktops and laptops.5Installation of various Operating System like Windows 7/8 and windows 10.6Maintaining Inventory of Pc’s, Printers, Scanners, Routers, and Switches.7Resolving software calls through Telephonic Conversation.8Installation and configuration of IBM, Lenovo, HP desktops, Laptops as well as various software.9Handling of Remedy Software.10Resolving and troubleshooting hardware/software issues remotely or telephonic.11Basic knowledge of Desktop Engineering.12Providing Support for Office Applications like MS-Office 2007, 2010, 2013.13Configuration of Mail Client software’s like Lotus Notes, Thunderbird.

About Company

Reliance Globalcom is spearheading the global telecom ambitions of Reliance Communications -India’s largest integrated telecom service provider. Reliance Globalcom brings together the synergies of Reliance Communications and its integrated global business with a highly successful bouquet of retail products & services. The company serves over 1000 enterprises, 200 telecom carriers and 1.4 million retail customers in 50 countries across 5 continents. It is one of the fastest growing international telecommunication companies in the world today (

Reliance Globalcom is consolidated global business arm of Reliance Communications Ltd, India’s largest mobile service provider with over eight million customers. Reliance Communication has established a pan-India, integrated (wireless and wire line) and convergent (voice, data and video) digital network, to offer services spanning the entire communications value chain â€" infrastructure, services for enterprises and individuals, applications and consulting. The Reliance Group, founded by Shri Dhirubhai H. Ambani (1932-2002), is India's largest business house with total revenues of over US$ 22.6 billion, cash profit of US$ 2.8 billion, net profit of US$ 1.4 billion and exports of US$ 3.6 billion (representing approximately 5% of India’s exports).
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