Desktop Support - Hyderabad
Job Summary
Virtusa Consulting Services Private Limited 
Hyderabad / Secunderabad 
Job Category
Years of Experience
4th Dec 2018 
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About Us

Virtusa Corporation (NASDAQ: VRTU) is a global information technology (IT) services company providing IT consulting, technology and outsourcing services.

Using our enhanced global delivery model, innovative software platforming approach and industry expertise, we provide high-value IT services that enable our clients to enhance business performance, accelerate time-to-market, increase productivity and improve customer service.

We serve Global 2000 companies and the leading software vendors in Communications & Technology, Banking & Financial Services, Insurance, Telecommunications, and Media, Information & Entertainment industries. We build and sustain application platforms for our clients that create competitive advantage.

Founded in 1996 and headquartered in Massachusetts, we have offices and technology centers throughout the United States, Europe and Asia.

Job Description:

Job Description
Desktop / Laptop support

  • Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
  • Key role in adhering corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.
  • Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe.
  • Experience in handling security tools like AV (MacAfee& Symantec), Patch Management tool and Encryption tools
  • Experience in handling OWA applications
  • Ability to work independently and in a team environment.
  • Ability to communicate well with internal and external customers.
  • Desktop/Laptop on-site and phone support
    Printer Support
    Backup system support
    Deploying new equipment
  • knowledge on domain, group Policies etc.
  • knowledge on networking like LAN , cables etc.
  • Manage service requests, software installations, new computer setups, upgrades, etc