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Desktop Support Engineer

Keywords / Skills : Desktop Support Engineer

2 - 4 years
Posted: 2019-07-21

Industry
ITES/BPO
Function
IT
Telecom/ISP
Role
Technical Support Engineer
ERP, CRM - Support Engineer
Customer Support Engineer/ Technician
Education
Bachelors
Degree
Posted On
21st Jul 2019
Job Ref code
127176
Job Description
Job Description :

Provides technical support and training to personal computer and PC network users. Assists users in solving problems using available hardware and software tools. Also supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals.
Principal Accountabilities
  • Installs and supports both hardware and software components for user group.
  • Performs preventive maintenance, test and repair of equipment.
  • Evaluates system configuration and software to ensure effective use of hardware resources.
  • Addresses and resolves hardware, software and customer issues.
  • Engages users to determine their potential future business requirements.
  • Provides positive customer experience with each customer interaction.

  • Job Duty
  • Responsible for installation and maintenance of moderately complex hardware/software systems and supporting larger user groups.
  • Confers with end users to determine software of hardware requirements. Installs new and maintains existing hardware/software.
  • Impact is on one or more areas, functions or processes.
  • Responsible for single or multiple applications.

  • Experience
  • 2-4 years of relevant experience or equivalent combination of education and work experience.

  • Skills
  • Strong ability to develop business relationships and communicate effectively with the user community.
  • Strong troubleshooting skills.
  • Good understanding of the fundamentals of network and server/desk top administration, installations, upgrades, techniques, tools, materials, and equipment. Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems.

  • Applies good understanding of customer service techniques as required to address PC.

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