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Desktop Support Engineer

Keywords / Skills : Desktop Support Engineer, OS Installation

0 - 2 years
Posted: 2019-10-24

Job Description
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

· Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

· Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.

· Interact with numerous computer platforms in a multi-layered client server environment.

· Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

· Trains and orients staff on use of hardware and software.

· Recommends and / or performs upgrades on systems to ensure longevity.

· Works with procurement staff to purchase hardware and software.

· Assesses functional needs to determine specifications for purchases.

· Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals

· Troubleshoot Network connectivity (L AN) issues

· Installation of desktop and hardware like CD-ROM, soundcards, etc

· Operating Systems (OS) installation / re-installation, upgrades and patches for desktops

· Software installations such as MS-Office, Acrobat Reader, mail client etc. 6. Installation of anti-virus on desktops and remove Virus

· Configuration of Print devices (network and local) on desktops

· Desktop Configuration - Network, mail client, internet etc.

· Co-ordinate with vendors for support

· Configuration of devices attached to laptops ( PDA)

· Application support, Desk side for business applications

· Should provide Remote support on Phone or through tool

About Company

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