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Keywords / Skills : IT System , IT Services Support Functions , Architecture knowledge , Office Application

4 - 5 years
Posted: 2019-10-14

Industry
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
14th Oct 2019
Job Ref code
7866
Job Description
Job Descriptions:

Responsibility:

To provide first level technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users.
2. To coordinate with IT Helpdesk to resolve user hardware / software issues on desktops / laptops
3. To resolve minor problems related to network printers and escalated major printer issues
4. To provide Level 1 application support on all Port Applications to ensure smooth functioning of the same
5. To interact internally/externally with all end users and customers on a daily basis to achieve department/work unit goals and initiatives
6. Assist in creating operational documents, training materials, help subsystems, user documentation and technical project documentation, as required and make recommendations on technical issues for process improvement.
7. Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program & IT Standards, policies for future reference and retrieval.
8. To provide daily status updates on helpdesk issues / requests and calls attended to management for review and decision making.

Technical Competencies:

IT Systems/Architecture Knowledge
Knowledge of IT Service Support Functions.
Knowledge of Microsoft Windows, Office applications


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