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Desktop Support Engineer L1

Keywords / Skills : System Admin, System administrator

2 - 3 years
Posted: 2019-07-12

Nationality
India
Industry
IT/Computers - Hardware & Networking
Function
IT
Role
System Administrator
Salary
1.20 - 2.30 lacs
Posted On
12th Jul 2019
Job Description


Job Designation  :  Desktop Support Engineer L1  


Job Location  :  Near Indiranagar Metro station , Bangalore

Responsibilities and Duties

  • Responsible for post sales services (configuration, implementation, documentation, breakfix)                                                                                
  • Responsible for design, configure and setup of desktops, laptops and workstations                                                                                                                                  
  • Responsible for supporting and maintaining the Desktop and Workstation operating systems                                                                                                      
  • Handle broad range of IT-related projects and activities                                                                                                                                                             
  • Responsible for design, configuration and setup of desktops, laptops and workstations                                                                                                                             
  • Work with L2 / L3 support teams to handle escalations                                                                                                                                                                      
  • Work closely with various OEM technology to address customer needs                                                                                                                                                                                                                                     
  • Provide reports according to an agreed schedule both internally and externally                                                                                                                                                                      
  • Ensure systems, process and methodologies are followed properly                                                                                                                                                                                              
  • Required Experience, Skills and Qualifications 


Expeience  :  2 - 3 years only
  • Must have hands on experience in implementing solutions of some of the devices-HPE, Dell, Lenovo.
  • Prior experience of handling HP, Dell, IBM, CISCO, Lenovo preferred . 


Skills :
  • Must have good knowledge of desktop & workstation architecture and terminology
  • Must be customer focused
  • Should have basic certifications and one OS and RHEL certification.
  • Scripting Knowledge is an added advantage
  • Must have excellent communication skills - should be a good listener
  • Must have strong interpersonal skills to communicate problems / issues effectively. 

Qualification  :   BE / B.Tech / BA / Bsc / Diploma only


Salary  :  2.4   -  3 Lpa


About Company

Infotech Explorer India (P) Limited provides computer, Internet and Networking expertise to various entities of businesses. We work with you and your staff to develop the complete solutions for your networking needs. We strive to stay abreast and ahead of our customers' needs. Accordingly, we tailor our on-site support and logistics systems around your requirements. Our staff is well trained, experienced, professional and available 24 hours a day.
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