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Keywords / Skills : Desktop Support Engineer, Desktop Engineer

0 - 0 years
Posted: 2019-09-04

Nationality
India
Industry
IT/Computers - Hardware & Networking
IT/Computers - Software
Function
IT
Role
Fresher
IT/ Networking (EDP) - Manager
Education
Diploma
Posted On
4th Sep 2019
Job Description
Job Role: 
  • Provide all level desktop support.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Walk users through the problem-solving process
  • Follow up with users to ensure issue has been resolved
  • Supports operation of help desk and serves as a focal point for user concerns
  • Identifies, researches, and resolves technical problems for end-users on a variety of issues
  • Responds to telephone calls, email and personnel requests for technical support from local and remote customers


Required Skills: 
  • Basic Knowledge in Windows L1 Troubleshooting
  • Basic knowledge Windows 7, 8, 8.1 and 10 OS
  • Any Hardware Certification will be added advantage
  • Excellent communication skills, both written and verbal and an ability to thrive in a fast-paced environment.
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment


Work Location: IonIdea, Whitefield, Bangalore 

IonIdea 
IonIdea is a US corporation, incorporated in 1991 in the Commonwealth of Virginia. Solutions Delivery Centers are in Fairfax, Virginia in the United States, Bangalore in India, and Simferopol in Ukraine. 
IonIdea is an IT Solutions company (ISO 9001, SEI CMMI Level 3) headquartered in Virginia, U.S.A having offshore Development Centre in Bangalore. The services Ionidea offers include Software Product Design and Development, System and Application Integration, QA and Testing, and Application Maintenance and Production Support. 
India Solutions delivery center started its operations in 1997 
Our technology strengths are in Enterprise Applications, e-Business and Telecommunications. 
For more information, please log on to www.ionidea.com. 


About Company

IonIdea
IonIdea is a US corporation, incorporated in 1991 in the Commonwealth of Virginia. Solutions Delivery Centers are in Fairfax, Virginia in the United States, Bangalore in India, and Simferopol in Ukraine.
IonIdea is an IT Solutions company (ISO 9001, SEI CMMI Level 3) headquartered in Virginia, U.S.A having offshore Development Centre in Bangalore. The services Ionidea offers include Software Product Design and Development, System and Application Integration, QA and Testing, and Application Maintenance and Production Support.
India Solutions delivery center started its operations in 1997
Our technology strengths are in Enterprise Applications, e-Business and Telecommunications.
For more information, please log on to www.ionidea.com.
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