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Desktop Support Engineer, Desktop Engineer

Company Name Confidential

Keywords / Skills : Desktop Engineer, LAN, Hardware , software application, TCP/IP , Windows based operating systems, Installation, configuring, Troubleshooting

2 - 12 years
Posted: 2019-12-23

IT/Computers - Hardware & Networking
IT/Computers - Software
System Administrator
Technical Support Engineer
2.30 - 45.40 lacs
Posted On
23rd Dec 2019
Job Description
Installation and configuration of Windows based operating systems (Windows Xp, Vista,7&8)

Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.

Trouble shooting of all types of Hardware and software applications problems.

Configuring & troubleshooting of Desktop/Laptops for L1 levels & Managing backup and recovery.

Configuring & troubleshooting of printer, scanner & LAN related issues reported by users

Installation and configuring of wireless Data Cards in users laptops.

Exposure in Active Directory user creation & deletion

Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.

Trouble shooting hardware, software & networking problems.

User group policies creation & modification

Monitoring of virus issues through Symantec Endpoint Protection antivirus.

Regular data & mail backup of MS outlook (PST files).

Password creation & resetting to end users through remote desktop

Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express

Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.

Resolving tickets with in the SLA which is raised from End User side.

Maintaining Assets through Asset Management Tools

Design and integrate specifications for systems

Participate in an on-call rotation

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