Keywords / Skills : Knowledge of Software, driver installation and hardware support within Windows operating systems • Problem solving and troubleshooting OS & Application Issues • Strong knowledge of Windows 7 and Windows XP • Microsoft Office p
We are Bangalore based start-up having various business units including technology placements and we are looking at Desktop support engineer - L1 in Noida for one of our customers who's in to IT Infra / Managed services / cloud computing and Data centre offerings. This is a contract role for 3 months and total requirement is for around 40 Nos. out of which, around 10% will be hired on the permanent role in Noida.
Please send your resume ONLY if you are meeting below requirements -
1. If you are ready to work for 3 months. 2. Min educational qualification - Graduate 3. Expected CTC - INR 14k / Month 4. Knowledge on MS O365 and Desktop support / end-user support etc.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases