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Keywords / Skills : Desktop Engineer, Desktop support, Fms engineer, Desktop support engineer, Customer support engineer, Troubleshooting, Desktop, Maintenance, Hardware, Installation, Printer Troubleshooting

1 - 2 years
Posted: 2019-03-11

Industry
Any
Function
IT
Role
Technical Support Engineer
Salary
1.00 - 2.00 lacs
Posted On
11th Mar 2019
Job Description
Responsibilities: 
  • Address user tickets regarding hardware, software, and networking 
  • Walk customers through installing applications and computer peripherals 
  • Ask targeted questions to diagnose problems 
  • Guide users with simple, step-by-step instructions 
  • Conduct remote troubleshooting 
  • Test alternative pathways until you resolve an issue 
  • Customize desktop applications to meet user needs 
  • Record technical issues and solutions in logs 
  • Direct unresolved issues to the next level of support personnel 
  • Follow up with clients to ensure their systems are functional 
  • Report customer feedback and potential product requests 
  • Help create technical documentation and manuals 


Requirements: 
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role 
  • Hands-on experience with Windows environments 
  • Knowledge of Mac OS will be an added advantage 
  • Working knowledge of office automation products and computer peripherals, like printers and scanners 
  • Knowledge of desktop-level anti-virus and anti-malware programs 
  • Ability to perform remote troubleshooting and provide clear instructions 
  • Excellent problem-solving and multitasking skills 
  • Customer-oriented attitude 
  • Excellent communication skills 


About Company

CoreIT Services Pvt. Ltd. has created a new breed of services by providing the broadest range of solutions with the greatest amount of flexibility. Whether you're seeking to outsource your IT functions or you're looking for space to house your mission-critical applications, from disaster recovery planning to equipment monitoring and management, we have an adaptable set of solutions to support your needs.
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