Desk top Analyst

Job Summary

Ikya Human Capital Solutions Private Limited
Hyderabad / Secunderabad
Years of Experience
0 - 1 years
Customer Service/Call Centre/BPO
Posted On
10th Oct 2019
WAN Troubleshooting,LAN,B.Tech,Freshers,International Voice Support,Tech Support,unemployed,Not Working,Fresher,BPO,Technical Support,TSR,Technical Support Engineer,Technical Support Executive,Helpdesk,Desktop Support

Job Description:

JD : Help Desk Analyst – Infra (Full Time Role) FOR  "MNC"
It is a high voice process, we are on the lookout for candidates who are fluent in verbal English. Aspirants with technical knowledge on the below aspects will be an ideal fit.

· Handling inbound calls & resolving technical issues for end-users.

· Proficient in Internet Connectivity & WI-FI issues troubleshooting.

· Knowledge on various browsers - how to set them as default, what to be done in case the browser is corrupted etc.

· Proficient in Understanding of operating systems. (Windows 8 & 10)

· Knowledge on outlook, Printers & scanner - installation, configuration, performance, and usage

· Laptop/Desktop issues like Blue Screens, Beep Sounds, OS errors and how to troubleshoot them

Skills Required:
· Provide comprehensive technical support services to support center customers

· Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.

· Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.

· Use all available Knowledge Management Tools during the call

· Take all necessary steps to ensure customer satisfaction at the end of the call

NOTE: In addition, please know that we hire both graduates, undergraduates, experience (Min of 6 months) and Fresher’s


About IKYA:

IKYA is the fastest growing Human Resource Management Solutions provider in India. A leader in the contract staffing market, IKYA enables organisations to effectively manage their workforce requirements by delivering cutting edge professional staffing solutions. From assessing the performance of prospect employees before permanent employment and recruitment process outsourcing to reducing fixed overhead costs for organizations, IKYA’s differentiators are many. The brand caters to a range of Industry sectors like FMCG, Consumer Durables, Retail, Healthcare, BFSI, Logistics, Food and Hospitality and more.

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