Key Responsibilities and Accountability: • Achieving growth and hitting sales targets by successfully managing the sales team. • Designing implementing a strategic business plan that expands company’s customer base. • Owning recruiting objectives setting coaching & performance. • Monitoring of sales representative. • Preparing RFP(request for proposal) and RFI(Request for information)Develop, manage and control the customers within defined demographic. • Maintain the pipeline of target customers and review for periodic updates. • Develop business with all categories A/B/C clients. • Regularly and timely update the Moglix system with details of accounts, opportunities, sales lead etc. • Development of existing business with involvement of local management, pricing, verticals and route developments. • Ensure timely submission of scheduled and performance reports. • Ensure involvement of receivable team for timely collection as per defined guidelines for the respective customers. • Maintain constant familiarization of product offerings and market developments. • Should be able to handle customer grievance involving right resources within organization.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases