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Delv Trainee Software Eng

1 - 3 years
Posted: 2019-08-18

Industry
IT/Computers - Software
Function
IT
Role
Customer Service Executive (Voice)
Posted On
18th Aug 2019
Job Ref code
07743728
Job Description

Who are we looking for?
L1 Support to manage a critical project for one of our biggest clients in insurance domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Technical Skills:
  • Proven experience as a help desk technicianor other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA/ BCom, Computer Science or relevant field Process Skills:
  • Capable of analyzing requirements
  • Develop and peer review of LLD (Initiate/ participate in peer reviews)
  • Participate in discussion with business stake holders


Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


Primary Comp & : SERVICENOW - SERVICENOW
Skill Percentage - 100
Skill Version - 10
Proficiency - Intermediate(>2 &

Qualification:
  • 2- 3 years of experience in help desk development
  • BSc/BA/ BCom, Computer Science or relevant field Process Skills

APPS-NICHE-SERVICENOW-SERVICENOW

About Company

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
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