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Delv Software Engineer

Keywords / Skills : help desk development, servicenow, help desk technician, office automation products, databases, remote control, LLD, troubleshooting, helpdesk

2 - 4 years
Posted: 2019-09-13

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
13th Sep 2019
Job Ref code
07742196
Job Description

Who are we looking for?
L1 Support to manage a critical project for one of our biggest clients in insurance domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Technical Skills:
  • Proven experience as a help desk technicianor other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA/ BCom, Computer Science or relevant field Process Skills:
  • Capable of analyzing requirements
  • Develop and peer review of LLD (Initiate/ participate in peer reviews)
  • Participate in discussion with business stake holders


Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


Qualification:
  • 2- 3 years of experience in help desk development
  • BSc/BA/ BCom, Computer Science or relevant field Process Skills


Primary Comp & : SERVICENOW - SERVICENOW
Skill Percentage - 100
Skill Version - 10
Proficiency - Intermediate(>2 &
APPS-NICHE-SERVICENOW-SERVICENOW

Whats in for you?
  • At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, are abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
  • With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
  • You get an open and transparent culture along with freedom to experimentation and innovation


About the practice/ Project:
  • In insurance The client is a big insurance domain. We are part of their technical wing. Client projects deals with cutting edge technology in financial space and the customer is a leader in technology adoption.


Who are we?
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

About Company

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
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