Job title
Delv ASSOC Software Eng

Company Name
Mphasis Limited

Locations
Mumbai, India

Experience
1 - 3 years

Key Skills


Function
IT

Role
Software Engineer/ Programmer

Industry
IT/ Computers - Software

Posted On
13th Feb 2019

Job Ref code
07725055

Company Profile Link
company.monsterindia.com/mphasislin/


About Company

Mphasis enables customers to reimagine their digital future by applying a unique formula of integrated cloud and cognitive technology. Mphasis X2C2TM formula for success (shift anything to cloud and power everything with cognitive), drives five dimensions of business value with an integrated consumer-centric Front to Back™ Digital Transformation, enabling Business Operations and Technology Transformation. Mphasis applies advancements in cognitive and cloud to traditional Application and Infrastructure Services to bring much needed efficiency and cost effectiveness. Mphasis' core reference architectures and tools, combined with domain expertise and hyperspecialization are the foundation for building strong relationships with marquee customers.
Visit us link www.mphasis.com

Job Description



Job Description:

  • Should have minimum 2yrs of experience in providing L1 Application support.
  • Candidates with knowledge & experience on any database (MS SQL or Oracle) will be preferred.
  • Should have knowledge and experience working on any incident management tool
  • Should be good in communications skills (verbal and written)
  • Should have experience handling incidents, Requests, raised by customers/ users in the form of tickets, email or calls.
  • Should be able to create L1 support documents. i.e Standard operating procedures, Known error database documents etc.
  • Should be able to coordinate with Users & L2/L3 support team for closure of tickets / Root Cause analysis.
  • Should be able to capture the details, analyze the ticket and triage the tickets to appropriate teams for resolution.
  • Should be flexible to work in shifts.
  • Should be open to work out of client office.


Primary Comp & : SERVICENOW - SERVICENOW
Skill Percentage - 100
Skill Version - NA
Proficiency - Beginner(0-2yrs)
APPS-NICHE-SERVICENOW-SERVICENOW