Delta Technology & Management Services Pvt. Ltd is an ethical company with a strong, global presence renowned for providing cost effective, innovative IT solutions and business services around the world. SAP to Microsoft to Java to Networks, we offer numerous disciplines, solutions & packages to suit your requirements. We use stringent processes and excellent working practices that have earned us universally recognized accreditations such as ACCI, STPI, ISO 9001 & CMMI-L3 to mention a few. We are committed to total customer satisfaction by delivering quality products & services through defined processes, best practices and industry standards. More details about Delta Technology can be found at www.deltaintech.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases