• 15+years of IT Software Development and delivery experience including 5+ years in managing global delivery for a Technology Setup.
• Experience with delivering solutions on varied software applications & new age technology (IT Application, Mobile Applications, Cloud Based Applications, AI, BI)
• Strong verbal, presentation and written communication skills.
• Understanding of custom software development processes and experience in managing agile development projects
• Offshore DM experience (should have handled a large enterprise accounts or multiple small and medium d accounts)
• Familiarity with delivering solutions and services across technology platforms
• Work closely with the Client Account Managers to manage all aspects of Delivery.
• Provide delivery oversight ensuring all projects meet quality, client satisfaction and financial
• Empower project managers and ensure project risks and issues are addressed effectively.
• Design, implement, measure and readjust the delivery processes of the company
• Improve profitability of the organization by monitoring project costs, recruitment of
personnel and resource utilization
• Own the growth of the delivery organization and be responsible for all hiring and firing
• Provide leadership to delivery managers, project managers, business analysts and software teams in India.
• Drive software development activities to meet aggressive schedules and timelines while maintaining the highest bar of quality and a focus on exceeding customer expectations
• Facilitate communication upward and across project teams including project status, justifications for variances and technical information (design and implementation objectives).
• Identify training needs of the team. Plan and execute a structured approach to enhancing the skill level and productivity levels of the team.
• Monitor projects, revenue yield per employee and customer engagement to drive on-time delivery, project profitability, quality, and customer satisfaction.