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Debt Manager

Keywords / Skills : Debt Manager, Debt Management, debt servicing, customer service

2 - 10 years
Posted: 2019-03-06

Job Description
Debt Manager

Reports to: Area Debt Manager/ Regional Debt Manager


Job Role and Responsibilities:

-Engage with delinquent customers for collections of legitimate dues

-Manage various channels / partners used for debt servicing

-Ensure compliance of the laid down processes by the regulators and the bank for debt servicing

-Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions

Deliverables:

-Collection and debt servicing of delinquent customers for various banking products

-Ensure collection of payments from the clients on time

-Ensure positive customer service experience in the process of collections and ensure high standards of customer service


Product/Customer Handled:

-Auto/Mortgage/Rural clients

Skills and Competencies:

-Functional Knowledge in the areas of banking products, policies, processes and procedures.

-Communication/ Interpersonal skills/Negotiation/Persuasive skills

-Analytical ability

Educational Qualifications:

-Graduate/ Post-Graduate with 2-10 years relevant work experience

Location:

Chennai,Delhi,Hyderabad,Bangalore,Pune,Mumbai,Kolkata,Jaipur


Min Exp (yrs):

2.00

Max Exp (yrs):

10.00



About Company

ICICI Bank
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