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-Minimum of 4+ years with Data Warehouse architecture with Good Communication skills. -Minimum of 4+ years using one or more of the following databases - Oracle, GreenPlum and SQL Server. -Minimum of 2 years working in HP ALM (Quality Center) in all modules. -Working knowledge with all the proof concepts for DWH like Fact table , dimension table. -Working knowledge of Snowflow and Schema model. -Experience working as an individual contributor and leading a teams of 1-2 resources in a customer facing onshore- offshore delivery model. -Experience leading defect triage call with distributed project teams including business and IT stakeholders. Experience of Waterfall and agile methodology. -Hands on experience with ETL tools preferably on Informatica. -Good knowledge in automation tools preferably in DVO. -Exposure to data migration strategies and conversion strategies for replacing legacy systems with new core banking system.
-Experience in BFSI domain. -Good understanding of banking functionalities and processes. E.g. Demand Deposit Accounting, Customer Information File, Teller Transactions, Account Opening and Onboarding.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases