Preferably with a background of banking domain Good amount of project implementation experience using DataStage, very good knowledge of Data warehousing Concepts Hands on experience and very good knowledge of RDMS/SQL preferably SQL Server 2005 onwards Very good analysis and trouble shooting skills Strong at soft skills like communication, interpersonal, team spirit, owning work Person should work independently.Skill Set:
Around 4-5 years of Datastage development experience
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases