Elpis Systems India Pvt Ltd. excels in Digitalizing Insurance processes. Elpis’s product suite provides end-to-end solutions for Insurance Carriers, Brokers and the insurance clients. Elpis has development centers in New York, USA and Bangalore, India. Elpis’s product suite is capable of digitalizing entire policy and claims life cycles securely and with immense flexibility at the hands of underwriters, adjusters, agents/brokers and insurance clients. All applications in the application suite are mobile enabled and hence provide the ultimate usability without loss of functionality.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases